A 5-Step Guide for a Safety Conversation
David A. Galloway
It takes at least two people to have a conversation.
For a conversation to be effective, the people involved need to alternatively talk and listen. Unfortunately, some leaders are prone to lecturing, with very little listening. This ineffective communication style isn’t isolated to senior leaders who ascribe to the command-and-control approach to management. It can be seen at all levels of organizations.
