Safety and Performance Excellence: Zeroing In on Zero
At the highest levels of performance, ongoing improvement must be made in small steps. Once this level of performance is reached, trying to do too much at once is almost as inefficient as doing the wrong things.
As organizations advance their safety performance, opportunities for further improvement dramatically shrink. Some think otherwise because the shrinking opportunities, as they diminish, become more difficult to identify. Those who don’t realize these premises tend to fall into Einstein’s definition of insanity; i.e., doing the same thing over and over and expecting different results.
These constitute our largest group of clients: the ones who ask us to identify why their safety efforts are no longer producing results.